Frequently Asked Questions

VINTQ brings together a carefully curated collection of vintage, antique, collectible, and designer pieces, offering timeless objects that celebrate exceptional craftsmanship, quality, and design. Our marketplace is dedicated to sourcing unique items with history and character, making it easy to discover pieces that cannot be found in traditional retail stores. Explore collection that includes: Original paintings, photographs, and prints Vintage and antique furniture Decorative objects and sculptures Ceramics, porcelain, and pottery Dishes, tableware, and dining accessories Barware and entertaining essentials Jewellery and collectible accessories Mirrors, clocks, and home décor Rare collectibles and one-of-a-kind objects And much more Every item is selected for its authenticity, craftsmanship, and enduring appeal. Whether you're searching for a statement piece to complete a room, a thoughtful gift, or a rare collectible to add to your collection, VINTQ offers an inspiring selection of pieces from a variety of periods, styles, and makers. Each listing includes detailed product information, high-quality photography, dimensions, and condition notes to help you shop with confidence. You can browse all products here.

Yes. Every item offered on VINTQ is carefully selected and assessed to ensure it meets our standards for authenticity, quality, and historical significance. We specialise in genuine vintage, antique, collectible, and designer pieces, and we're committed to offering objects that have lasting value and enduring appeal. Before an item is added to our collection, it is carefully evaluated for a range of factors, including: Authenticity – We assess each piece to verify that it is genuine and consistent with its stated age, origin, maker, or design period wherever possible. Age and provenance – When available, we consider the item's history, origin, and any supporting documentation or identifying marks. Materials and craftsmanship – We examine the materials, construction techniques, and quality of workmanship that reflect the period in which the piece was created. Condition – Every item is inspected for wear, repairs, restorations, and any imperfections, all of which are clearly described in the product listing. As many of our pieces are decades—or even centuries—old, signs of age and use are not considered flaws but rather part of their unique character and charm. Natural patina, gentle wear, and minor imperfections are often evidence of a well-preserved piece with an authentic history. Each product listing includes detailed descriptions, high-quality photographs, dimensions, and condition notes, allowing you to make an informed purchasing decision. If you have any questions about a particular item or would like additional information before purchasing, our team is always happy to help. Simply contact us at info@vintq.com.

Every item on VINTQ undergoes a careful condition assessment before it is added to our collection. Because we specialise in vintage, antique, and collectible pieces, we understand that each object is unique and has naturally developed characteristics over time. Our goal is to provide an honest and transparent evaluation so you know exactly what to expect before purchasing. During our assessment, each item is carefully examined for: Structural integrity – We inspect furniture and larger objects to ensure they are stable, functional, and suitable for everyday use where applicable. Signs of wear – Natural wear, patina, and age-related characteristics are carefully evaluated and documented. Previous repairs or restorations – Any visible repairs, restoration work, refinishing, or replacement components are identified whenever possible. Materials and craftsmanship – We examine the materials, construction methods, and manufacturing techniques to better understand the item's age, authenticity, and quality. Surface condition – We assess finishes, fabrics, upholstery, glass, metal, wood, ceramics, and other materials for scratches, chips, cracks, fading, staining, or other visible imperfections. Every product listing includes detailed condition notes, accompanied by high-quality photographs that accurately represent the item. We aim to highlight any significant imperfections, repairs, or signs of use, while also recognising that minor wear consistent with age is often an important part of a vintage or antique piece's character and authenticity. If you would like further information about an item's condition before purchasing, please contact us at info@vintq.com. Our team will be happy to answer your questions and provide any additional details available, helping you make an informed and confident buying decision.

In most cases, no. At VINTQ, we believe that the beauty of vintage and antique pieces lies in their authenticity. Wherever possible, we preserve each item in its original condition, celebrating the craftsmanship, materials, patina, and character that have developed naturally over time. Rather than restoring items ourselves, we carefully source and select pieces that are in very good, stable condition and suitable for continued enjoyment. Natural signs of age, such as gentle wear, variations in finish, or a well-developed patina are often considered valuable characteristics that reflect an item's history and contribute to its unique appeal. If you have any questions about an item's condition, originality, or restoration history, please contact us at info@vintq.com before placing your order. We're always happy to provide additional information or request further details to help you shop with confidence.

Many of the pieces available on VINTQ are designed to be enjoyed and appreciated for years to come. Depending on their condition, materials, and intended purpose, many items, such as porcelain, ceramics, glassware, tableware, serving pieces, and decorative accessories—may remain suitable for practical, everyday use. To help preserve the beauty and longevity of your purchase, we also recommend following appropriate care and handling practices for vintage and antique items. Proper cleaning, storage, and maintenance can significantly extend the life of these unique pieces while protecting their original character and craftsmanship. For more information about caring for vintage and antique objects, practical use, and general buying advice, please visit our Questions & Answers page, where you'll find helpful guidance and recommendations for getting the most from your VINTQ purchase.

If you're located outside these regions, you may still be able to purchase from VINTQ by arranging delivery to a trusted friend, family member, business address, or professional freight forwarding service located within the European Union (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Luxembourg, Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom.) and most U.S. states. Once your order has been delivered to the address specified in your order confirmation, the sale is considered complete and final in accordance with VINTQ's Return Policy. Any subsequent transportation arranged by the buyer or a third-party forwarding company falls outside VINTQ's responsibility.

We're always happy to hear from you. Whether you have a question before making a purchase or need assistance with an existing order, the VINTQ team is here to provide friendly support. You can contact us at any time by emailing info@vintq.com. We aim to respond to all enquiries as quickly as possible and provide clear, professional assistance to help you shop with confidence. To help us respond more efficiently, please include your order number (if applicable) and as much information as possible about your enquiry. If you're contacting us about a specific product, including the product name or link to the listing will help us assist you more quickly.

For all VINTQ orders, you have a 14-day inspection period beginning on the confirmed delivery date to carefully inspect your purchase. If you believe your item has been damaged during shipping, please contact us as soon as possible by emailing info@vintq.com. To help us assess your claim quickly and fairly, please include: Your order number A clear written description of the damage Multiple high-resolution photographs of the damaged item Photographs of the outer packaging, including any visible dents, tears, etc. Photographs of the internal packaging and protective materials Any other information that may help us understand how the damage occurred We also ask that you retain all original packaging materials, keep the item in its original condition and unused, and preserve any accessories and accompanying documentation. Once we receive your request, our team will carefully review the information provided and work with you to determine the most appropriate resolution. Depending on the circumstances, this may include repairing the item, arranging a return, issuing a partial or full refund, or another suitable solution in accordance with our policies. Please note that all requests relating to shipping damage must be submitted within 14 days of the confirmed delivery date. This inspection period allows sufficient time to examine your purchase while ensuring that any shipping-related issues can be investigated promptly. Unless a damage claim or another eligible issue has been reported within this period, all sales become final 14 days after confirmed delivery, in accordance with VINTQ's Return Policy. For complete information about eligibility, returns, and buyer protection, please visit our Returns Policy.